Frequently asked questions
No, all you need to do is call us on 1800 893 044 or send an email to info.companioncard@facs.nsw.gov.au with your updated address and contact details.
Companion Cards are issued free of charge. However, the applicant must supply two colour photographs of passport quality which they must obtain at their own cost.
No, there is no age restriction, but the Companion Card program is all about ‘fair ticketing’.
The cardholder must be of an age where they are charged an entry fee and must have a lifelong need for a carer. If a child’s condition is likely to improve and they are likely to become an independent adult in the future then a Companion Card cannot not be issued.
No. The Companion Card was not developed to overcome or compensate for any particular venue’s lack of accessibility, including the absence of ramps, lifts or accessible toilets.
Responsibility for these access issues remains with venue and activity operators.
The Companion Card program will consider applications from people whose conditions are episodic (for example, multiple sclerosis, epilepsy, schizophrenia, etc.) on a case-by-case basis.
A card will only be issued if a carer is needed in most circumstances and support needs cannot be managed by treatment, medication or aids.
Information regarding the type and frequency of episodes, the residual effects and details about proposed treatment options should be included in the application.
Companion Cards are for people with disability who require their carer to assist with tasks including mobility, self-care, communication and planning.
If you are able to perform these tasks independently, with the assistance of aids and equipment, then you may not be eligible for a Companion Card.
No. There is no income or assets test and people may apply irrespective of employment or financial status.
No. Companion Cards are only issued in the name of the person with disability. The person with disability is then able to choose their carer in each instance.
Yes, anyone can complete the form on your behalf or assist you.
However, the information entered is still about you. If someone does assist you, please include their contact details in the application.
NSW Companion Card will consider all of the information provided with the application when deciding whether the applicant is eligible for a Companion Card.
If further information is required, NSW Companion Card will contact the health professional or service provider that signed the application form and/or the applicant.
Any relevant supporting information such as contact details of support services (e.g. National Disability Insurance Scheme supports) and copies of current reports from treating health professionals, will assist in determining eligibility.
Yes. The Companion Card is recognised at affiliates listed throughout Australia. Visit The National Companion Card Scheme for registered affiliates throughout Australia.
Not everyone who receives NDIS funding will be eligible for a Companion Card.
Only people who will require a high level of support for the rest of their life are eligible for a Companion Card. Some people who get support from the NDIS may need a high level of support now, but may need less help in the future as they learn to become more independent.
If your card is about to expire simply call us on 1800 893 044 or email info.companioncard@facs.nsw.gov.au